Privacy Policy
AIdentify (“we”) runs an agents workspace for the business that creates an account. This notice says what we collect, why, and how to ask for it to be deleted.
Who it applies to
The account owner, their staff, and the people whose names, phone numbers or emails the owner stores (clients, leads and similar). Industry is chosen at signup. A dental clinic and a digital marketing agency use the same product with different labels.
What we store
- Account data: name, email, password hash, the industry you picked, and your plan status.
- Records you type or import: contacts, companies, deals, notes, tasks, and files you upload. These stay in AIdentify. We do not sync them to Salesforce or any other external CRM.
- Drafts and approvals. A message is not sent until you approve that draft.
- Your AI key, encrypted. We store a hint of the last four characters. Prompts go to the provider you chose. You pay that provider.
- A WhatsApp QR session, encrypted, only if you link a number. The official WhatsApp API is optional and separate.
Why
To run the workspace you asked for: enquiries, follow-ups, content drafts, reports and invoices. We do not sell personal data. We do not use your customer records to train a model.
Consent for messaging
Before an approved WhatsApp or email goes to a person, you confirm they were told you may message them about the enquiry, appointment, campaign or invoice they asked about, and that they can say STOP. Opt-out blocks later sends.
How long
We keep account and CRM records while the account is open. Deleting the account removes the workspace, revokes local tokens, and sends a completion email when mail is configured. Server logs that can identify a person are kept for up to 90 days.
Deletion
Open Delete my data to record a request, or use Privacy inside the app. Deleting the account asks for your password. That job revokes sign-in and connector tokens and emails you when system mail is configured.
Grievance officer
Phanindra Malladi
Phone: +91 63023 81884
Write if you believe your data was used outside this notice. We will acknowledge the request.
Terms · Delete my data · Home